30-Day Digital Product Refund Policy
We want Chef Brian's Kitchen products to be useful, clear, and worth your purchase. The digital products listed below are covered by a 30-day satisfaction guarantee:
Chef Brian's Kitchen Digital Handbook - $29
Chef Brian's Kitchen Binder Pack - $12
Chef Brian's Everyday Dinner Playbook - $49
1. Refund Window
You may request a refund within 30 calendar days of the original purchase date. A request received after the 30-day period is not eligible unless a refund is required by law.
2. How to Request a Refund
Email Brian@chefbrianskitchen.com and include:
The name used for the order
The email address used at checkout
The product or products you want refunded
The approximate purchase date, if available
A detailed explanation is not required. A short note about the reason is helpful because it helps us improve the product.
3. Partial and Full-Order Refunds
Each digital product is treated as a separate item. You may request a refund for one eligible item or for the full order, as long as the request is made within 30 days.
For example, a customer may keep the handbook and request a refund for the Binder Pack or Dinner Playbook, or request a refund for all purchased products.
4. After a Refund
When a product is refunded, your personal-use license for that product ends. Please delete the
refunded file and do not continue using, copying, printing, sharing, or distributing it.
5. Duplicate Purchases and Download Problems
If you accidentally purchase the same product twice, contact us and we will review the order.
If a download link does not work or an email does not arrive, contact us before buying again. We will help restore access or resend the file.
6. Refund Timing
Approved refunds are sent to the original payment method. After a refund is issued, it commonly takes about 5 to 10 business days to appear, depending on the bank or card company. In some cases, the original charge may disappear instead of showing as a separate refund.
7. Chargebacks
Please contact us first if you believe a charge is incorrect or if you have not received your files. Most order and download problems can be solved quickly without a bank dispute.
8. Policy Changes
We may update this Refund Policy for future purchases. The policy that was in effect on the date of purchase will normally apply to that order, except where the law requires otherwise.
9. Contact
Email: Brian@chefbrianskitchen.com